Privacy Policy

**TL;DR:** For visitors to excelfix.co, we collect anonymized usage analytics through PostHog. This sets a first-party cookie but does **not** collect personally identifiable information. If you choose to create an account or use our services, we collect only the necessary information and share it only with essential service providers required for functionality.

At Excelfix, we are committed to complying with GDPR, CCPA, PECR, and other privacy regulations. Your data privacy is important to us, and we ensure that your data remains yours, not ours.

This policy outlines what data we collect, why we collect it, how your data is handled, and your rights regarding your data. **We do not sell your data—never have, never will.**

As a Visitor

We do not track individual visitors. As a visitor to excelfix.co:

• No personally identifiable information is collected.
• A single **first-party cookie** may be set by **PostHog** for anonymized analytics purposes. This cookie contains no personal data and is used only to understand overall usage patterns.
• No data is shared with advertising companies.
• No data is harvested for personal or behavioral trends beyond aggregate statistics.
• No data is monetized.

Analytics data collected via PostHog may include referral sources, top pages, visit duration, device type, operating system, country, and browser information.

As a Customer and Subscriber

We collect only the necessary information required to provide our services. We use a select number of trusted service providers, ensuring they meet high data protection and security standards. Any shared information is strictly limited to what is required for service functionality.

What We Collect, Why, and Services We Use

• **Email Address:** Required for account creation, login authentication, service updates, and billing notifications.
• **Persistent First-Party Cookie:** Used only for logged-in users to maintain session status. This can be adjusted or deleted in your browser settings.
• **Analytics Cookie (PostHog):** A first-party cookie set for anonymous analytics and product improvement. You can opt-out by disabling analytics cookies in your browser.
• **Hosting and Data Storage:** All data is stored on secure, encrypted servers located in the United States.
• **Payment Processing:** If you choose a paid plan, billing information and payment processing are handled by our payment provider (Stripe).
• **Customer Support:** When you contact us, we retain correspondence for reference and issue resolution.
• **Feature Requests and Feedback:** If you submit feedback, we store it to improve our services and notify you of relevant updates.

Retention of Data

Your information is retained only for as long as your account is active or as required for legal compliance, dispute resolution, and enforcement of agreements. If you choose to delete your Excelfix account, all associated data will be permanently deleted.

Changes and Questions

We may update this policy to reflect changes in regulations or service practices. Significant updates will be announced on our website or social media channels.

For questions or concerns about this policy, contact us at [hey@excelfix.co](mailto:hey@excelfix.co).